Refund policy

PrimeRoute Return & Refund Policy

Effective Date: 2/25/2026

At PrimeRoute, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return guidelines below.

1. General Return Conditions (All Categories)

  • Returns must be requested within 14 days of delivery (except clothing – see below).

  • Items must be:

    • Unused

    • In original packaging

    • In resellable condition

    • With all accessories, manuals, and tags included

  • Proof of purchase is required.

Shipping fees are non-refundable unless the item is defective or incorrect.

2. Clothing (Fashion Items)

We offer an extended return period for clothing.

Return Window

  • Clothing items may be returned within 30 days of delivery.

Conditions

Items must be:

  • Unworn

  • Unwashed

  • Free from stains, odors, or damage

  • With original tags attached

Non-Returnable Clothing Items

  • Underwear

  • Lingerie

  • Swimwear (if hygiene seal removed)

  • Socks

  • Final sale / clearance items

Exchanges

  • Size exchanges are allowed (subject to availability).

  • Store credit option available.

  • Refunds processed once item passes inspection.

3. Electronics

Due to product sensitivity:

  • Returns accepted within 14 days.

  • Must include:

    • Original box

    • Chargers, cables, and accessories

  • Opened but unused items may be accepted.

  • Used items may be subject to a 10–20% restocking fee.

  • Damaged due to misuse or unauthorized repair is not eligible.

Defective items may qualify for replacement or refund after inspection.

4. Beauty Supplies

For hygiene reasons:

  • Only unopened and sealed products may be returned.

  • Used or opened items are non-refundable.

  • Report damaged or incorrect items within 48 hours with photos.

5. Baby Products

For safety and hygiene:

  • Unopened items may be returned within 14 days.

  • Feeding items, pacifiers, hygiene products, and personal care items are non-returnable if opened.

  • Defective baby gear may qualify for exchange.

6. Fitness Products

  • Returns accepted within 14 days.

  • Must be unused and in original packaging.

  • Assembled or used equipment may incur restocking fees.

  • Return shipping for large items may be customer responsibility.

7. Home Decor

  • Returns accepted within 14 days.

  • Must be unused and undamaged.

  • Fragile items must be returned in original protective packaging.

  • Customized or personalized items are non-refundable.

8. Non-Returnable Items

  • Gift cards

  • Final sale items

  • Opened hygiene products

  • Personalized/custom-made products

9. Refund Process

Once we receive and inspect your return:

  • You will receive confirmation via email.

  • Approved refunds are processed within 5–7 business days.

  • Refunds are issued to original payment method.

10. How to Start a Return

To request a return:

📧 support@primerouteco.com

Please include:

  • Order number

  • Reason for return

  • Photos (if damaged or defective)

Do not send items back without approval.